Terms & Conditions

PayTollo® and Paytollo MarketTM Terms and Conditions

Last updated: February 16, 2022

Please read these Terms and Conditions (“Terms”) carefully before using the PAYTOLLO® mobile application or the in-vehicle PayTollo MarketTM application (the “Services”) operated by PayTollo®, Inc. (“PayTollo”, “us”, “we”, or “our”). As used in these Terms, the terms “you” and “your” shall be deemed to refer to, and these Terms shall be binding upon the person who has registered for and/or activated the Services and any person or entity who accesses or otherwise uses the Services as a driver or occupant (e.g., other drivers, passengers) of your vehicle. 

Your access to and use of the Services is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Services.

By accessing or using the ServiceS You agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access or use the ServiceS.

1. Parties

By agreeing to these Terms, you are entering into an agreement (the “Agreement”) with PayTollo in which PayTollo agrees to provide the Services to you. In order to provide the Services, PayTollo may need to enter agreements with third parties such as toll authorities (“Toll Authorities”) such as the Central Florida Expressway Authority; automotive manufacturers (“Automobile Companies”); sellers/distributors of gasoline (“Fuel Merchants”) such as 76, Phillips 66, and Conoco); and PayTollo affiliate Sirius XM Connected Vehicle Services Inc. “Sirius XM CVS”). Neither these Toll Authorities, Automobile Companies, Fuel Merchants, Sirius XM CVS, nor their officers, managers, employees, representatives or agents, are a party to this Agreement.

PayTollo and you shall remain independent contractors, such that these Terms and this Agreement shall not be construed as constituting the formation of a partnership, joint venture or agent-principal relationship or to create any other form of legal association that would impose liability upon one party for the act or failure of the other party, except as otherwise expressly noted herein.

2. Vehicle Operation

You agree that you will obey all laws, traffic rules and regulations governing the operation of your vehicle and you will not use the Services in any manner that violates such laws or regulations. You acknowledge that certain Services accessible via the head unit in your vehicle may not be available during operation of your vehicle.

3. Purchases in General

If you wish to purchase any product or service made available through the Services (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, customer information (“Customer Information”) and personal information (“Personal Information”), such as user account/profile information, vehicle information, vehicle enrollment period information, wallet transaction information, toll transaction information, fuel purchase transaction information, and GPS data.e

To the extent that it is necessary to provide the Services, you expressly authorize PayTollo to provide Toll Authorities, Automobile Companies, Fuel Merchants, and Sirius XM CVS with certain Customer Information and/or Personal Information that may include: (1) your name; (2) the license plate number(s) and image(s) associated with your account; (3) the amount of the toll payment or fuel purchase that is being paid through your account; and (4) the location of the toll or fueling station that is being paid using your account.

Toll Authorities, Automobile Companies, Fuel Merchants, and Sirius XM CVS shall have the right to maintain Customer Information to the extent that is permitted by law. Such Customer Information may or may not include Personal Information. Customer Information that is maintained by Toll Authorities, Automobile Companies, Fuel Merchants or Sirius XM CVS will not be provided to PayTollo.

For additional information about the Personal Information that we collect and how such data is used, please see our Privacy Policy.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information You supply to us is true, correct and complete.

The Services may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties, subject to our Privacy Policy, including the right to share certain Customer Information and/or Personal Information, such as license plate information, to facilitate vehicle registration and parking ticket payments.

For a description of your rights with respect to Personal Information, please see our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in Your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Services. We may experience delays in updating information on the Services and in our advertising on other web sites. The information found on the Services may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Services and we cannot guarantee the accuracy or completeness of any information found on the Services.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and any updates thereto. PayTollo does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

5. Payments and Payment Disputes

You remain responsible for any toll payments, toll violations, fuel payments, or payments for any other services. The failure of PayTollo to collect payment electronically shall not release you of payment responsibility.

In the event that PayTollo is unable to tender payment to Toll Authorities within a reasonable period of time, Toll Authorities shall have the right to collect the payment directly from you, even if you have tendered payment to PayTollo.

Any dispute arising from overpayment, underpayment, or multi-payment of tolls resulting from use of the Services must be resolved by PayTollo and you. Toll Authorities shall not be a party to such a dispute.

6. Account Creation

When you create an account with us, you represent and warrant that you are at least the legal age of majority in the jurisdiction in which you reside that is associated with your account, and that the information you provide us is accurate, complete, and current at all times.

Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Services.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.

You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Services or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

7. Prepaid Tolling Account

Upon establishment of a Prepaid Account, PayTollo will charge your designated payment method a prepaid Beginning Balance of $20.00. This amount will be credited to your Prepaid Account and will be available to pay tolls, other fees, and other charges. 

When your Prepaid Account balance drops below a Balance Threshold of $5.00, your Prepaid Account will be automatically replenished with a charge to your designated payment method to bring the Balance to $20.00. These amounts may be changed based upon user preference. 

There will be a four percent (4%) Prepaid Account Convenience Fee for each credit card or debit card transaction with a Prepaid Account. This Prepaid Account Convenience Fee will be charged in addition to and each time your designated payment method is charged to bring your Balance to $20.00 and applies only if you have a Prepaid Tolling Account. By way of example, if payment of a toll causes your Prepaid Account Balance to drop to $4.74, then $15.25 would be charged to bring your Balance back to $20.00 in addition to a Prepaid Account Convenience Fee of $0.61 ($15.25 x 4% = $0.61) for a total Prepaid Account transaction charge of $15.86.

PayTollo reserves the right to change the amounts of the Beginning Balance, Balance Threshold, Balance, and Prepaid Account Convenience Fee for Prepaid Accounts without notice.

8. In-Vehicle Purchases Other than Tolls

Purchases of fuel or other goods and services will be treated differently than tolling transactions. If you are using the Services to make fuel or other purchases made through a the PayTollo Market in-vehicle application, as stated above, payments will be processed through a third party, however on your payment card statement the merchant for that purchase will be the Fuel Merchant from whom fuel is purchased during a given transaction.

Please Note: The purchase amount for the purchase of fuel cannot be calculated until the refueling process is completed at the fuel pump. As such, the cost for the purchase of fuel cannot be disclosed prior to completion of purchase. The total purchase amount will be identified and available for review by using the PayTollo mobile or PayTollo Market in-vehicle applications.

REFUND POLICY for Fuel and Other Purchases

Following completion of a purchase, that Transaction IS NOT refundable.

9. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Services may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

By creating a Prepaid Account or a Pay-As-You-Go Account, you agree that PayTollo may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from PayTollo at any time by following the opt-out instructions that were sent to the mobile device that received the messages, if the text (SMS) message includes such instructions. If the text (SMS) message does not include opt-out instructions, you may opt-out by sending a request via email to customer support at

You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

10. Promotional Codes

PayTollo may, at PayTollo’s sole discretion, create promotional codes that may be redeemed for account credit, other features, or other benefits related to the Services and/or a third party’s services, subject to any additional terms that PayTollo establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by PayTollo; (iii) may be disabled by PayTollo at any time for any reason without liability to PayTollo; (iv) may only be used pursuant to the specific terms that PayTollo establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. PayTollo reserves the right to withhold or to deduct credits, other features, or benefits obtained through the use of Promo Codes by you or any other user in the event that PayTollo determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

11. Intellectual Property

The Services and its original content, features and functionality are and will remain the exclusive property of PayTollo and its licensors. The Services is protected by patent, copyright, trademark, and other laws of both the United States and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PayTollo.

12. User Provided Content

PayTollo may, at PayTollo’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to PayTollo through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to PayTollo, you grant PayTollo a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and PayTollo’s business and on third party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant PayTollo the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor PayTollo’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by PayTollo in its sole discretion, whether or not such material may be protected by law. PayTollo may, but shall not be obligated to, review, monitor, or remove User Content, at PayTollo’s sole discretion and at any time and for any reason, without notice to you.

13. Links to Other Web Sites

The Services may contain links to third party web sites or services that are not owned or controlled by PayTollo.

PayTollo has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that PayTollo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

14. Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Services. PayTollo may still maintain your account data to the extent that it is allowed under PayTollo’s Privacy Policy.

Further information regarding PayTollo’s data retention policies and your right of erasure is set forth in PayTollo’s Privacy Policy.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

15. Indemnification

You agree to defend, indemnify and hold harmless PayTollo and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to court costs or attorney’s fees), resulting from or arising out of a) your use or access of the Services, by you or by any person using your account and password, or b) a breach of these Terms.

You agree to hold harmless all Toll Authorities that have contracted with PayTollo, Inc. for all claims or losses sustained in relation to PayTollo’s performance under this Agreement.

These Terms shall not create or otherwise imply a duty on the part of PayTollo to indemnify you under any circumstance.

16. Limitation of Liability

In no event shall PayTollo, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. IN NO EVENT SHALL PAYTOLLO’S TOTAL LIABILITY TO YOU HEREIN, FOR ANY CLAIM OR ACTION ARISING FROM USE OF THE SERVICES (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES.

16.A. Exception to Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. In in such jurisdictions, PayTollo’s liability shall be limited to the fullest extent permitted by law.

17. Disclaimers



18. Government Use

If you are part of an agency, department, or other entity of the United States Government, the use, duplication, reproduction, modification, disclosure or transfer of the Services is restricted in accordance with the Federal Acquisition Regulations as applied to civilian agencies and the Defense Federal Acquisition Regulation Supplement as applied to military agencies. The Services are a “commercial item”, “commercial computer software” and “commercial computer software documentation”. In accordance with such provisions, any use of the Services by the United States Government shall be governed solely by these Terms.

19. Export Controls

You acknowledge that the Services may be subject to national rules or to international rules that govern the export of software. You agree to comply with all applicable international and national laws that apply to the Services as well as end-user, end-use and destination restrictions issued by national governments.

20. Abuse Report

PayTollo respects the legal rights of third parties. If you have reason to believe that the Services have infringed upon your legal rights (including, but not limited to, privacy or intellectual property rights), you may report it at your earliest convenience by sending email to

21. Governing Law

These Terms shall be governed and construed in accordance with the laws of

California, United States, without regard to its conflict of law provisions. Moreover, by accepting these Terms, you are consenting to jurisdiction in all of the federal and state courts within the State of California.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements we might have had between us regarding the Services.

These terms are personal to you and may not be assigned, sub-licensed, or otherwise transferred for any reason whatsoever without the consent of PayTollo.

22. Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.

23. Third Party Disclaimers

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Mac, iOS, iPod, iPod touch, iPad and iPhone are registered trademarks of Apple Inc., registered in the U.S. and other countries.

The “Android” name, the Android logo, and Android Robot logo are property of Google Inc.

76®, Conoco®, and Phillips 66® and their respective logos are registered trademarks of Phillips 66 Company.

E-PASS® is a registered trademark of the Central Florida Expressway Authority.

SunPass® is a registered trademark of the Florida Department of Transportation.

LEEWAY® is a registered trademark of the Lee County Board of County Commissioners.

Contact Us

If you have any questions about these Terms, please contact us at